• What are my payment options?

    We currently accept Visa, MasterCard and Paypal for all international orders.

  • What are my shipping options?

    We’re excited to offer flat-rate shipping to our international destinations via DHL Express. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.

    Please note that delivery times go into effect the business day after you place an order.

    North America Express Delivery Times Standard Delivery Times
    United States 3 to 5 business days 7 to 10 business days
    Canada 4 to 7 business days 7 to 11 business days
    Asia Pacific Express Delivery Times Standard Delivery Times
    China, Hong Kong 2 to 4 business days 7 to 11 business days
    Australia, India, Indonesia, Japan, Macau, New Zealand, Philippines, South Korea, Sri Lanka, Thailand 3 to 6 business days 7 to 17 business days
    Singapore, Malaysia 3 to 6 business days 7 to 9 business days
    Bangladesh, Pakistan 4 to 7 business days
    Brunei, Cambodia, Maldives 5 to 8 business days
    Latin America and the Caribbean Express Delivery Times Standard Delivery Times
    Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago 5 to 8 business days
    Cayman Islands 5 to 6 business days
    Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru 5 to 8 business days
    Bermuda, Guadeloupe, Martinique 5 to 8 business days
    Aruba, Turks and Caicos Islands 5 to 9 business days
    Dominica 6 to 8 business days
    Montserrat, Saint Kitts and Nevis, Saint Lucia 6 to 8 business days
    French Guiana 7 to 10 business days
    Europe Express Delivery Times Standard Delivery Times
    Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom 3 to 6 business days 6 to 12 business days
    Lithuania, Malta, Romania 4 to 7 business days 6 to 14 business days
    Iceland 5 to 8 business days
    Cyprus 5 to 8 business days
    Gibraltar, Guernsey, Jersey 6 to 9 business days
    Russian Federation 10 to 18 business days
    Middle East and Africa Express Delivery Times Standard Delivery Times
    Israel, Saudi Arabia, Turkey, United Arab Emirates 4 to 6 business days 6 to 12 business days
    Bahrain, Egypt, Oman, Qatar 4 to 7 business days 6 to 12 business days
    Reunion 4 to 9 business days
    Jordan, Kuwait 5 to 8 business days 6 to 12 business days
  • Shipping Rates

    We offer free standard shipping on qualifying orders of $200 and up. The shipping methods offered during checkout will differ based on your shipping address.

    Order Amount(USD$) over $199 over $199 below $199 below $199
    Shipping Rate Express Standard Express Standard
    Noth America
    United States 20 FREE 40 20
    Canada 20 FREE 40 20
    Asia Pacific
    China, Hong Kong 10 FREE 20 10
    Australia, India, Indonesia, Japan, Macau, New Zealand, Philippines, South Korea, Sri Lanka, Thailand 15 FREE 30 15
    Singapore, Malaysia 15 FREE 30 15
    Bangladesh, Pakistan 20 FREE 40 20
    Brunei, Cambodia, Maldives 20 FREE 40 20
    Latin America and the Caribbean
    Barbados, Belize, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Trinidad and Tobago 25 FREE 50 25
    Cayman Islands 25 FREE 50 25
    Antigua and Barbuda, Bolivia, Brazil, Grenada, Paraguay, Peru 25 FREE 50 25
    Bermuda, Guadeloupe, Martinique 25 FREE 50 25
    Aruba, Turks and Caicos Islands 25 FREE 50 25
    Dominica 25 FREE 50 25
    Montserrat, Saint Kitts and Nevis, Saint Lucia 25 FREE 50 25
    French Guiana 25 FREE 50 25
    Europe
    Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom 25 FREE 50 25
    Lithuania, Malta, Romania 25 FREE 50 25
    Iceland 25 FREE 50 25
    Cyprus 25 FREE 50 25
    Gibraltar, Guernsey, Jersey 25 FREE 50 25
    Russian Federation 30 FREE 60 30
    Middle East and Africa
    Israel, Saudi Arabia, Turkey, United Arab Emirates 25 FREE 50 25
    Bahrain, Egypt, Oman, Qatar 25 FREE 50 25
    Reunion 25 FREE 50 25
    Jordan, Kuwait 25 FREE 50 25
  • What will the duties and taxes on my order be?

    Please note that product prices do not include duties and taxes. You might need to pay duties and taxes when shipment imported into your country. The duties and taxes are set by the destination country customs authorities and we suggest you to verify the amount before placing an order.

  • How do I return an item?

    Matter Lab gladly accepts returns of unused, unwashed, undamaged or defective merchandise purchased for full refund within 60 days of original purchase. If for any reason you are not satisfied with your international online purchase, email mj@matter-lab.com to initiate a Return Merchandise Authorization, which is required to process a return.

    MJ and his team will provide you with instructions on where returns should be shipped. If you choose to return an item, we will provide you with a refund of the original merchandise price originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

  • How can I get in touch with customer service?

    For questions in English, please email mj@matter-lab.com.

    Our customer service center is located in Taipei, or you can call us at +886.287.914.577 ext 11.

    Address: 4F, No.149, Xinhu 1st Rd., Neihu, Taipei 11494, Taiwan.

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